Cannot see the stats or complete the configuration

I still cannot see the stats after almost a week after signing up. The Configuration tool keeps giving the error that "this end point has already been configured somewhere else", but I am not sure where.

Please help!

prasannaadavi
msprojectpodcast.com
Tuesday, February 9, 2016




Sorry to hear. Could you tell me the name of the bucket/distribution that you're trying to set up? Usually, you'll be seeing that message because somebody in your organization had a trial account with us at one point and set up reporting on that particular endpoint.

If it's no longer being used by an active account, I can release it for you.

Jason Kester
Wednesday, February 10, 2016




Jason,

the name of the bucket/endpoint is msprojectpodcast.

I had a trial account before and then I signed up for full version.

prasannaadavi
Wednesday, February 10, 2016




Hello,

This is incredibly frustrating. I have paid for the whole month but I still cannot set up an account and look at my stats. Either please fix this or please cancel my subscription and issue a refund. It is ridiculous that a trial account cannot be 'upgraded' and would actually prove to be a hindrance to setting up a paid account. and on top of that I do not even receive a timely response.

prasannaadavi
Sunday, February 14, 2016




Thank you ! This works now!
prasannaadavi
Tuesday, February 16, 2016

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